To Manage or To Create Expectation? That's my question...

This week I find myself fortunate enough to be located in London in the midst of action surrounding the Royal Wedding of Prince William and Catherine (Kate) Middleton. Whereas I thought the US press was obsessed, you can't turn the corner in London this week without seeing a new breaking piece of news or a new "promotional product," - as we would call them at a company meeting, though I doubt William or Kate are benefiting from the "branding"- promoting the big day!

With little doubt the expectations are high. And then today, BizBash magazine emailed me a quote from an NBC Executive that the Royal Wedding represents "[O]ur biggest international technical build-out ever." Everyone has hope; this will be bigger than the 1981 spectacle of Will's parents, Prince Charles and Diana. But then again, I am wondering if that will be true...

The world is different than 1981. The Royal Family and Britian are a different place. America is different and the media has radically changed! But what are our expectations? In the United States, though Twitter is ablaze with "who cares" and royal wedding media coverage burnout, the truth is that this is a spectacle we want to see and to be a part of. Royalty is not part of the American culture; and so we have to live vicariously through the English Monarchy... They are the fairytale fantasy... We want a big wedding to wow us. We don't need opulence, but some small part of our culture would love to bask in it. And as an events industry, I believe there is a hope that this event will drive both trends and spending in social events on "our side" of the pond.

And yet, as I am talking with individuals involved in Royal Weddings of the past, there is a side of this affair which I haven't heard yet. The Royal Couple is "holding back" this time around and many royal traditions of weddings past are being bucked not (or not only) because this is a modern couple, but because (get this) of the economy. The economy is still in the midst of a recession abroad and William and Kate are leery to "show-off" too much.

So what will that mean come Friday? There are definite positives to this attitude: Social Media access to this event for folks worldwide (though lets see the reaction); a donation of 500,000 quid to 26 local charities in place of gifts; and a commitment to sustainability as the flowers in Westminster Abby will be live, including trees, rather than all cut - so that they can be replanted post wedding. But there will be no traditional towering showcase cake. Maybe the dress will end up being elegant, but underwhelming. Will we still be blown away with the fantasy of a wedding attended by an estimated million people live on the streets of London? Or will it under-deliver in the name of the people?

Well weddings are generally outside of my jurisdiction of work, this story raises an interesting question which is relevant for all events. What is our role as event professionals, as the event planners or the clients throwing events, in creating expectations for our guests/our audiences? What is our role in managing them? I am currently working on a project with a corporate client in just this situation. They threw an incredible, interactive, highly engaging brand launch in 2010. They have decided to do the event again, but not with the same budget. And the attendees are the same. How do you manage the established expectations from 2010 in 2011, or do we work to create a completely new project to create new expectations of the audience this time around?

For Events, which is it? Do we manage expectations? Or do we create them?

Floorsquare Anyone?

I have been playing on Foursquare for the last two months and I admit it is a fun concept: being able to geo-position yourself, check-in, insta-tweet where you are, find others there all while competing with your friends to rack up points, earn Mayor-ships, and unlock badges (though I wish someone would tell me how to unlock those darn badges!). And lets not forget - there are some fantastic deals on Foursquare: free food and drink when you show up at your local establishment and show them that you have checked in or are the mayor. You bet I've saved $10 or $20 bucks off the bill! (And you bet it makes me go back.)

But I am much more excited about what I foresee as the event-take on this technology: Floorsquare! The next great innovation for the Tradeshow Business. (And trademarked by BeEvents, right now.)

Think about it - attendees download a customized version of the application for your conference or tradeshow event and are able to check-in at various points throughout the room. As show producers, secret badges, special prizes and unique add-on experiences could be built into the floorplan. Add in and RFID chip and attendees can find one another, connect, and connect with vendors. Why let someone scan your badge or name tag and waiting for a vendor to send you information. Why not let that information be selected by the customer to access when they return home and log into your personalized Floorsquare homepage.

But it is more interesting to think how vendors could have a field-day with the technology as they try to woo and connect with customers - through special offers, badges, rewards, and freebies. At a time when sponsorship in general is old, boring and down, whoever can capitalize on this sort of interactive sponsorship could rake in the funding to cover the cost of implementation and then some.

I am sure there needs to be advances in the ability of mobile devices to geo-locate within a confined space. Then there is the lack in service at most convention centers in the country (they still believe they can charge ridiculously for access/mobile companies have not seen the value in investing in the repeaters necessary for the concrete masses that are most convention centers.) And sure this is an idea most likely rolled-out by some uber-fantastic show like the annual Consumer Electronic Show. But the concept is so simple, easy to adapt, conceptually, easy to understand, and I think would be just a LOT of Fun.