Not Your Standard Event Seating Set-up

We all know the standard seating set-ups:
General Session = Theater
Breakout = Theater or Classroom. Mix if you are a risk taker
Meals and Awards Program = Banquet Seating, nearly always in rounds of 10

That is it. Those are the choices, or better stated the way we do things and if you know these three and can use the equations to figure out required square footage for your guest count in each of these seating arrangements, you know all you need to know to seat your guests at your meetings or events.

Wrong.

There are other choices. And this month’s column wants to both explore them and finally give you all permission to try something else.

Sofas: They aren’t just for lounges anymore!
Anyone who has ever sat in a general session room in the middle of a long row of interlocked chairs knows how completely uncomfortable the seating is and uncomfortable seating makes for a disengaged or distracted participant. As our industry continues to migrate away from lecture based learning format towards the more effective, participatory, multi-directional conversational learning models, we have to adapt our designed environments to support this style of learning. And that means we need to adapt the way we seat people at meetings and events. Rows don’t encourage conversation of classroom tables create barriers to engagement with a speaker. So instead we should take note from the lounge trend in the special events industry, which took the lesson from interior designers working in living rooms: create conversational zones/areas.


Sofa seating, particularly armless sofa seating offers not only a more comfortable place to sit down, but naturally encourages conversation. We all know that people do not (really) talk across the span of a 72” table, but if you think about the last time you went to a café or a restaurant, you can converse across a 36” table. And if you simply arc the row of theater seats to create semi circle rows of between seven and ten, you create a natural conversation zone for when the presenter throws out a question to the audience. The intention in incorporating these other choices is vary up the possibilities and recognize that different individuals learn and engage differently. And if we don’t support those various needs in the design of our space, we are missing out on setting them up for success in capturing their attention or participation.



Rake it Backwards
Have you ever wondered why it is called “upstage” or “downstage”? Well, a long time ago, the floor of an auditorium used to be flat and the stage was raked, meaning it was lower in the front of the stage than it was at the back to help the audience be able to see the actors on stage. Thus when you moved upstage, you were literally walking up hill towards the back of the stage. Then it flipped and stages became flat while the floor of the auditorium was raked to set each row of chairs progressively higher than the row in front.

Well this raking concept is applicable in order to make multiple seating options function in a breakout of general session room. The height of each seating option should progressively get taller as you move away from the stage. Thus start in the front row with low, backless seating choices: benches, ottomans, etc. The next subset would include soft seating with backs: sofas and lounge chairs. The third furniture grouping could include theater seating or small groupings of chairs with small end tables utilizing chairs which encourage better posture - meaning the have straight backs which prevent you from lounging. Next comes cocktail tables, half rounds or rounds with standard seating, but inclusive of “workspace”. Behind these come taller tables: highboys or higher tables with stool seating. The back rows should allow for standing room, incorporating highboys as workspace or a place to keep your stuff.



Every event doesn’t not need or require every level of seating listed, of course. If workspace is necessary, you might start with low tables in the front and offer higher tables in the back/standing room options. But as more and more people go mobile, there will be less and less requirements for actual tables – because my iPad works in my lap just as well as it works on a table. Other creative or strategic events may desire to totally break the mold and use not only sofas, but exercise balls, bean bags or even standing treadmill workstations! The point is a room that offers individual attendees the opportunity to gravitate to the type of seating situation that is most productive or comfortable for their learning and functional needs while obeying the time honored need for clean sightlines to the stage or the presenter/presentation.

The Challenges
Even though this column has hopefully excited some reader to give new seating options a try, a couple notes of caution. Mixing up the seating is great, but know upfront that it takes up more space. Traditional seating options (classroom, banquet, theater) are known quantities with specific formulas and particularly in the case of theater seating, is an effectively ways to seat a lot of people in a given space. Mixing up the seating options takes more space. You can’t just have a sofa, you probably want a coffee or side table too. The rows have to be bigger and more spread out. Mixing up the sizes of tables also will require more space and vary the size or shapes of your rows.

That said, it is increasingly important to have a resource that can render space drawings with your unique floor plan of varied seating. While most venues have calculated the standard seating set-ups, unfortunately, too often venues do not have accurate, detailed drawings of their meeting spaces readily available so measurements are key. Work with the venue closely to make sure they understand you are trying something out of the box. Correctly labeling various types of tables or chairs will greatly ease confusion when the venue attempts to set-up the room. And as always ensure that your floor plan is run by the fire marshal to make sure that in the new or random arrangement, there is enough space for safe evacuation should that be necessary.

Finally, know your audience before you make the switch. If your breakout is continuing education for lawyers or doctors, you will probably have to be stuck with executive chairs set classroom and even in the most creative of situations, you can’t through out all of the traditional seating options. Human beings are creatures of expectation: they have been to a meeting before and they believe they have a script in their heads for what a meeting room looks like. So they can be knocked completely uncomfortable from the start if they walk into a space that only offers sofas where they have come to expect chairs. And that uncomfortablness can shut them down entirely as participants or learners in a space. So start out with a couple sofas in the front or a couple high-boys in the back because it is better to innovate with small changes over time than radical complete switches all at once.

Callout
Want to learn more about the importance of seating in your event space? Check out the book “Seating Matters” by Paul Radde. Thank you to @ASegar for the lead on this great resource for event planners.




Photo References:
http://www.amazon.com/gp/product/0962587222/ref=olp_product_details?ie=UTF8&me=&seller=

7 Rules for Choosing a Hotel

Call me silly or too demanding, but in the age of everyone-has-a-voice, I choose to write this post to share my seven rules for taking a client to, or staying at a given hotel. As a corporate planner in a past life, event designer now and a regular conference attendee, these are the things that drive me bonkers! The hotel sales or catering manager or conference planner would be wise to pay attention: if I am (or any other guest is) on property and these seven things are missing, my perceived experience of the venue or the conference will be less high than it probably ought to be:

Rule 1: When you inquisitively inquire through your online room reservation process to learn that I like high floors, extra pillows and being as far away from the elevator as possible with my room, don't put me on 2, across from the elevator doors with one pillow.

Rule 2: If I cannot get a A) Cheeseburger, B) Fries, and C) Strawberry Milkshake after 10:30 PM - I am going somewhere else.

Rule 3: Take every planner (and vendor) through the back of house on a site visit. It is way more helpful to know up front that to get to the dock, you need to make 3 sharp lefts, go through a smaller-than-average, single door and walk 927 yards than to figure that out when the lounge furniture can't make the corner to get into the freight elevator.

Rule 4: Not everyone drinks coffee. Put soda and water into every coffee break. Yes, even at 10 AM.

Rule 5: Desk, Chair, Lamp, Internet Connection: Must mean this is a workstation in my room. So why are the only free outlets in the bathroom? (Subsequent points: the chair should be tall enough to comfortably work at the desk, not just a decorative accessory. Put in more than one extra outlet at the desk - Really, I need at least 3. And stop it with the glass top desks or the really well finished wood. No mouse ever works on these. Give me a mouse pad or a surface that functions - because the amenities price list is too small a surface to use as a substitute.)

Rule 6: Now I know as a planner that hotel room blocks are booked months and years in advance of the conference, meeting or event. And I know that clients can and do pay big attrition rates on the rooms that don't fill up. But stop telling me that you negotiated a great rate at the conference hotel when a 30 second search on Google shows me (attendee) that the rate at every hotel in the neighborhood is $50-$100-$200 less expensive. Re-negotiate the rate.

Rule 7: Internet is not a marketing ploy. Low/Mid-range business hotels promote regularly the free internet offered in their $89-$129 rooms. So why is it $12.99+ (++) in my $200+ (++) hotel room. It is no longer a relevant bargaining tool for only the big conferences. Internet should be free. Period.

Rule 7.1: Internet should be free. Period. In all meeting and event space and rooms, general access to Internet should be provided for all attendees, presenters and conference organizers.

A Question of Value?

Not a newsflash: the economy is (still) in the tank. Projections for 2010 meetings suggest things will be worse before they get better. And as an event designer that initially doesn't sound very fun! With budgets slashed, clients keep coming with the desire to do the same or more for less. They want (or internal bosses are demanding) they demonstrate good value for their spend. And yet, more and more it seems the word "value" is being swapped for "cheap price".

While I could write for several paragraphs on the multitude of meanings of the word value, I want not to bore anyone who has given me the precious time to read this post. So instead we will just focus in one idea: "cheap price". And here is my thought: "cheap price" does not equal "good value" though you may find "good value" at a "cheap price".

It is not that I am advocating that vendors don't help their clients out in this time of need. Absolutely the opposite. Being a good vendor is about being a good partner, and as a good business partner we work very hard to understand the clients need and create solutions which deliver to those needs, as well as those limitations. Times are tough all around, and working together to create cost-effective solutions is always the way to go. That said, vendors shouldn't discount just to discount and grab up an extra piece of business. Doing so is short-sighted and steals away any real "value" the vendor's brand had. Good service and great ideas will always be valued and paid for. And in the creative solutions, cost reductions can be found, as long as the players in the project have clearly identified what they value in the first place.

The mistake I so often see is folks wanting to do what they have always done for a better price. But step back for a second. Ask instead "what value do we want to get out of what we are doing." So many events happen "because they always have" without real interest invested in the "why are we doing this project and what do we hope to achieve from it." To get "good value" you have to know what you "value" in the first place. What are the reasons and objectives for the meeting. Knowing these, does there have to be a general session? Does anyone really want name entertainment on opening night? Would the event be better with less people, but higher level discussions? Is our education track working? Is the networking earning us any business? The answer to any one of these questions (and the ones you have) may be Yes or No and both answers are right, provided it is a "value" to your situation.

Once you have identified these items which the organization or the attendees at the event value, you can set in on making good investment decisions with how to best spend the budget for the greatest return. It is not about checking the boxes, but spending money where it will reap the best benefit and foregoing or cutting back what you don't value. For the event planner: articulating the budget conversation in terms of organizational values provides leverage for you to articulate why you made the decor or entertainment or food choices you did (because our (clients/attendees/executives) value or don't value these items). It allows you to design your event to your needs-good value and therefore return-rather than design to tradition.

And one more note on the decor: "Right" is always best, but "nothing" looks better than "cheap". For example: if you are struggling to come up with a cheaper solution for a centerpiece, remember the right size/scale centerpiece for your 72" table will always look best. But if you can't afford it, no centerpiece will always play better in the arena of "perception" than that $25 version which is too small for the table. Choose wisely, because declining perception value, in the minds of your client, your attendees, your boss or the company executive is not a scale you ever want to be [measured] on.

What does Value mean to you? If you are a Twitter Fan: Join the conversation at #eventprofs, Tuesday July 21 at 9 pm EST. How to Join a Twitter Chat